FAQ
Q: What is a cycle start date?
A: The cycle start date is the date your client’s 28-day supply of medications will start each month. HCP will deliver the monthly cycle 3-5 days prior to your cycle start date.
Q: What is a cycle review?
A: A cycle review is a monthly one-on-one conversation between your HCP account manager and your medication coordinator to review each client’s medication profile. This is an opportunity to discuss any medication changes, PRN or other needs, or any instructions. This process is proven to reduce medication errors and waste.
Q: How do I deal with medication changes between cycles?
A: HCP easily accommodates medication changes between cycles by doing a partial packing (unit-dose bubble-packed card or vial) of the medication to carry a client through the current 28-day cycle.
Q: What is the cut-off time to have a new order process the same day?
A: In order to accommodate a same day delivery, the pharmacy must receive the prescription by 6PM. Orders received after 6PM will be processed the following business day.
Q: What do I do about missed medications or giving a client someone else's medications?
A: Contact your facility’s care coordinator or director of nursing.
Q: What do I do if I get a new admission?
A: Complete the Client Profile and Financial Responsibility Agreement form and provide it to us so we can set your new client up in our system.
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3950 South 700 East
Suite 205
Salt Lake City, UT 84107
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Phone: 801-270-5656
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